BeezDesk Customer Insight

The extensible BeezDesk CRM Customer Insight add-on helps you to improve both your understanding about your customers and your customer service by giving you a customer centric view about the customer related data in your MailBeez compatible store.

The modular Customer Insight view can be opened from any page with customer information (customer, order), while the CRM Pad is available on any store admin page.

Developers can easily enhance the Customer Insight view e.g. with modules to pull-in customer related information from 3rd party systems and reduce development efforts to a minimum. There is no need to modify the core files to keep everything to update.

The Customer Insight view gives you an immediate overview of all orders, products purchased, etc and can be upgraded towards a fully featured professional multichannel ticket system supporting email, live chat, Facebook, twitter, phone calls including web forms, knowledge base, forums and suggestion boards for a real multichannel customer support solution. This allows store owners to consolidate their communication channels and streamline their customer support.

read more about BeezDesk CRM

The Store Systems Gambio Version 2.3 and Modified-Shop 2.0 are pre-integrated with MailBeez so following steps are not necessary.

Installation

To add the BeezDesk CRM Pad and BeezDesk Customer Insight button to the store-admin pages, see following instructions:

All Systems

open

(shop)/<admin-dir>/includes/footer.php

before the closing PHP Tag ?> insert following code

// BOF: Mailbeez Customer Insight
define('MH_DIR_FS_CATALOG', (substr(DIR_FS_CATALOG, -1) != '/') ? DIR_FS_CATALOG . '/' : DIR_FS_CATALOG);
@include(MH_DIR_FS_CATALOG . '/mailhive/configbeez/config_customer_insight/includes/admin_footer_include.php');
// EOF: Mailbeez Customer Insight

Additional installation-instructions:

Zencart

open

up to Zencart 1.5.6

(shop)/<admin-dir>/index.php

for Zencart 1.5.7+

(shop)/<admin-dir>/home.php

insert above the closing HTML Tag </body> following code:

<?php
// BOF: Mailbeez Customer Insight
define('MH_DIR_FS_CATALOG', (substr(DIR_FS_CATALOG, -1) != '/') ? DIR_FS_CATALOG . '/' : DIR_FS_CATALOG);
@include(MH_DIR_FS_CATALOG . '/mailhive/configbeez/config_customer_insight/includes/admin_footer_include.php');
// EOF: Mailbeez Customer Insight
?>

Modified-Shop

open

(shop)/<admin-dir>/start.php

insert above the closing HTML Tag </body> following code:

<?php
// BOF: Mailbeez Customer Insight
define('MH_DIR_FS_CATALOG', (substr(DIR_FS_CATALOG, -1) != '/') ? DIR_FS_CATALOG . '/' : DIR_FS_CATALOG);
@include(MH_DIR_FS_CATALOG . '/mailhive/configbeez/config_customer_insight/includes/admin_footer_include.php');
// EOF: Mailbeez Customer Insight
?>